Terms & Conditions

1. About Us

These Terms and Conditions govern the relationship between Sushi Ola Land Limited (“we”, “us”, “our”) and you (“customer”, “you”) when you place a food delivery order through our website. Please read them carefully before placing an order.

By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Formation of Contract

When you submit an order and receive an on-screen confirmation (“Order placed!”) with an order number, a legally binding contract is formed between you and Sushi Ola Land Limited.

We reserve the right to refuse or cancel any order at our discretion, for example if:

• An item becomes unavailable after your order is placed
• We are unable to deliver to your address
• There is a pricing error on our website
• We have reason to believe the order is fraudulent

If we cancel your order, we will notify you by phone or email and arrange a full refund if payment was taken.

3. Menu, Pricing and Availability

All prices shown on our website are in British Pounds Sterling (£) and are inclusive of any applicable VAT.

We reserve the right to change menu items and prices without notice. The price charged will be the price displayed at the time you place your order.

Menu item descriptions, images, and allergen information are provided for guidance. Actual presentation may vary slightly. We make every effort to keep this information accurate and up to date.

4. Payment

We accept the following payment methods:

• Cash on delivery — paid to the delivery driver upon receipt of your order
• Card payment on delivery — using a card reader brought by the delivery driver (Visa, Mastercard, contactless)
• Online payment — via our secure payment gateway at the time of checkout

Online payments are processed securely. We do not store your full card details. All online transactions are encrypted using SSL/TLS technology.

If a payment cannot be processed, we will contact you to resolve the issue before your order is prepared.

5. Delivery

Delivery zones

We currently deliver to the following areas in Essex:

• Braintree (CM7) — £2.00
• Great Notley & Black Notley (CM77) — £3.00
• Witham (CM8) — £8.00
• Halstead (CO9) — £8.00

Delivery charges are confirmed during checkout before you place your order. We do not deliver outside these zones.

Delivery times

We aim to deliver within 45–60 minutes of your order being confirmed, subject to demand, traffic, and weather conditions. Estimated delivery times are given in good faith but are not guaranteed.

Failed delivery

If our driver arrives at your address and is unable to complete the delivery (e.g. no answer, incorrect address provided), we will attempt to contact you by phone. If we are unable to reach you, we reserve the right to treat the order as fulfilled and no refund will be issued for perishable food items. Please ensure your delivery address and phone number are correct at the time of ordering.

6. Allergen Information

We provide allergen information for each menu item on our website. The 14 major allergens declared are: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya, and sulphur dioxide/sulphites.

It is your responsibility to inform us of any allergies or dietary requirements at the time of ordering (using the Notes field at checkout). We accept no liability for adverse reactions arising from failure to disclose allergy information.

7. Cancellation and Refund Policy

Cancellation by you

Food is a perishable item. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day cooling-off period does not apply to contracts for the supply of food.

Once your order has been accepted and preparation has begun, we are unable to accept cancellations. If you wish to cancel before preparation starts, please contact us immediately by phone and we will do our best to accommodate your request.

Refunds

We will issue a full or partial refund if:

• Your order was significantly incorrect (wrong items delivered)
• Items were missing from your order
• The food was not of satisfactory quality (e.g. clearly spoiled or unsafe)
• We were unable to fulfil your order

Refund requests must be made within 2 hours of delivery by contacting us at info@sushiolaland.co.uk, with a description of the issue and, where possible, photographic evidence. Refunds will be processed within 5–10 working days to the original payment method.

We do not offer refunds for orders where you have simply changed your mind about your food choices.

8. Our Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any breach of the terms implied by the Consumer Rights Act 2015

Subject to the above, we shall not be liable for any indirect, consequential, or special losses arising from or in connection with your order or use of our website. Our total liability shall not exceed the total price paid for that order.

9. Food Safety and Quality

We operate in compliance with the Food Safety Act 1990, the Food Hygiene (England) Regulations 2006, and all applicable food safety legislation. Our premises are registered with Braintree District Council.

Raw fish items (sashimi, certain sushi) are prepared using fish that has been frozen in accordance with UK food safety guidelines to eliminate parasite risk. If you are pregnant, elderly, immunocompromised, or otherwise vulnerable, please consult your healthcare professional before consuming raw fish products.

10. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of Sushi Ola Land Limited or our licensors and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written consent.

11. Website Use

Our website is provided “as is”. We do not guarantee that it will always be available, uninterrupted, or error-free. We reserve the right to suspend, modify, or withdraw the website at any time without notice.

You agree not to misuse our website, including attempting to gain unauthorised access to any system, introducing malicious code, or placing fraudulent orders.

12. Complaints

If you are unhappy with your order or our service, we want to hear from you. Please contact us:

If you are not satisfied with our response, you may refer your complaint to an alternative dispute resolution (ADR) scheme. As a consumer, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website or placing of orders after changes are posted constitutes your acceptance of the revised Terms. For material changes, we will provide at least 14 days notice where reasonably practicable.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in the courts of your country of residence.

15. Contact